Membership Administrator

Membership Administrator

£16.48 per hour + holiday pay

Start 11th February until October with potential for extension

Contract terms: 35 hours per week

Location: London based, with hybrid working, Tue/Wed/Thu in office

Our client, a Royal College (Healthcare), is looking for an experienced Membership Administrator.

Job Purpose

The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management and communications. The post requires strong attention to detail, experience in using CRM systems and excellent customer service and communication skills as the first point of contact in our membership team.

Main Responsibilities

• Membership
• Respond to enquiries about membership by email and phone, and be the first point of contact for membership issues
• Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g. sponsors
• Suggest improvements to the membership application process
• Ensure member information is up to date within the CRM
• Ensure membership pages of the website are up to date
• Facilitate access to membership benefits
• Providing mailing list for the publishers of the journal
• Assist in the production of regular membership communications
• Provide reports for Council on the number and names of new members and those gaining fellowship by examination
• Assist in the production of promotional material for use at courses and events

• Subscriptions
• Administrate Direct Debit process
• Apply bank transfer payments to member accounts
• Administrate collection process of overdue membership payments
• Administrate membership concessions and grade changes
• Respond to enquiries about subscription fees
• Respond to enquiries re the annual renewal process

• General
• Assist the Membership Elections Manager with arrangements for the College elections as appropriate
• Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate
• Download CRM reports and present information in various formats, e.g. inclusion of graphs
• Assist with the work of the membership working group including arranging meeting logistics, including dates, location and catering
• Assist with the organisation of meeting papers, including preparing the agenda, circulating papers and drafting minutes

To undertake other duties as required:

Undertake any other reasonable duties as required

Skills, Knowledge and Expertise

• Administration experience in a customer facing environment
• Experience of data processing
• Knowledge of Microsoft Office software
• Experience of working with CRM systems (please list all systems and experience level on CV)
• Excellent communication skills, both written and oral with the ability to relay key information and handle ad-hoc enquiries
• High attention to detail
• Highly developed organisational, prioritisation and time management skills
• Work on own initiative and respond effectively to new situations
• Professional attitude with strong focus on quality of service
• Work well within a team, with consideration for colleagues
• Participate in personal and organisational development activities
• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development
• Discretion, tact, reliability, flexible attitude, understanding of GDPR requirements

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.