Membership Administrator

The post holder will provide administrative support to the Senior Membership Coordinator.

Specific accountabilities:

• Act as point of contact for membership enquiries.
• Deliver membership-related advice and administrative support to our members, applicants and customers.
• Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
• BCF member communication distribution - referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the BCF website.
• Produce and distribute certificates and welcome/renewal packs for new and existing members.
• Cover the Technical and Membership Executive in their absence.
• Covering staff absences and support with general administration in the team as required specifically member comms.
• Manage the Clevershare screens and welcome.
• Managing BCF member meetings through the CRM system and internal meeting calendar.
• Coordinate BCF member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at BCF office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
• Responsible for member and outside meeting bookings including hosting - liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down.
• Meet and Greet visitors/members to BCF's Spectra House. Oversee visitor's attendance log for the office.
• Supporting the order of catering supplies for the meetings.

• Help to grow meeting room bookings at Spectra House.
• Support Mailings - physical distribution of marketing material (labelling, envelope stuffing)
• Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses.

• Manage stocks of stationery, photocopier parts, and refreshments.
• Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested.
• Conference & awards administrative support.
• Some event attendance may require overnight stays (four events a year).

Required:

Experience:

Administrative experience: Minimum of 3 years

GCSE or equivalent (preferred)

Experience of use;

CRM system (or similar)

ASANA

Highly proficient in IT/ Microsoft

Ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.

Advantageous:

Experience of working for a non-profit, trade association

Membership experience

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Sick pay