Member Services Officer - Ballinasloe Credit Union

Ballinasloe Credit Union is a progressive financial services provider with over 25,000 members and total assets of over €185 million. Our offices are based on the main streets in the heart of the communities in Ballinasloe and Gort. Our core value is to promote the financial wellbeing of our members, while at the same time helping to develop healthy communities that are socially, economically and environmentally sustainable. To achieve this purpose, the Credit Union is committed to providing a broad range of innovative financial products and services.

Principal responsibilities of the role

Ballinasloe Credit Union is currently seeking applications for two full time Member Services Officer positions, with one role based in Ballinasloe and one in our Gort branch. These roles present an excellent opportunity for individuals wishing to commence or further develop a career within the credit union or broader financial services sector. The successful candidates will be responsible for delivering a professional, efficient, and member focused service, while supporting the operational and administrative functions of the Credit Union.

Key Responsibilities

• Providing a high standard of front line service to members, including the processing of lodgements, withdrawals, loan transactions, repayments, and foreign exchange services
• Handling cash accurately and reconciling daily balances in accordance with internal procedures
• Assisting members with queries and providing information on the full range of products and services offered
• Promoting the services and products of Ballinasloe Credit Union
• Maintaining accurate and up to date member records
• Performing general administrative duties, including document management and filing
• Supporting operational activities and participating in project work as required
• Ensuring compliance with all internal policies, procedures, and regulatory requirements
• Working collaboratively with colleagues to ensure the efficient operation of the office
• Undertaking training and development as required to meet regulatory and business needs

The Person

Strong administrative and organisational skills, with a high level of accuracy and attention to detail

Previous experience in cash handling (desirable)

Experience in a credit union or financial services environment (advantageous but not essential)

Excellent interpersonal and communication skills

Proficiency in IT systems, including Microsoft Office applications

The ability to handle confidential information with discretion

A flexible and proactive approach to work

The ability to work effectively as part of a team

Qualification

The successful candidates will be required to satisfy the Minimum Competency Code requirements as set out by the Central Bank (e.g. QFA, APA Loans, CUA, Pathways CU Diploma, ACCUP). Where necessary, the Credit Union will support the attainment of these qualifications.

Application Process

Interested applicants should submit a current CV and cover letter outlining their suitability for the role to closing date 10 th April, 2026