Member Services & Support Officer

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London Capital Credit Union

Make The World a Better Place

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK's largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high-interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high-quality products to a growing membership and offers a real opportunity for career progression.

Members Services & Support Officer
Hours per week: Part-time, flexible working options
Period: Permanent, with a 3-month probation period.
Pay: £30,094 per annum, approximately £15.23 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services & Support Officer role

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate, and efficient manner.

Main duties & responsibilities

• To promote active membership and take-up of savings and loans products.
• Ensure that members feel valued and welcome in dealings with the credit union.
• Deal with member enquiries via post, telephone, email, website, and app.
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

• Administrative or clerical experience - Essential
• Customer service experience - Essential
• Experience of using a range of ICT efficiently - Essential

Competencies

• A friendly and outgoing manner with an ability to make a good first impression - Essential
• Proven skills in accurate record keeping & policy adherence - Essential
• Good self-organisational skills - Desirable
• Works well in teams - Essential
• Good verbal and written communication skills in English - Essential

Other

• Flexible with respect to working hours and tasks - Essential
• Knowledge and understanding of the credit union movement - Desirable
• A commitment to the aims and objectives of the credit union movement - Desirable

To apply for the customer service role, please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.