Member Experience Host - Engagement & Retention

Virgin Active in London is seeking two upbeat Member Journey Hosts to join our Acquisitions team and help create welcoming, memorable experiences for every member. You will be the friendly heartbeat of the club, building connections, guiding members, and coordinating with PTs and wellness services to support ongoing engagement and a vibrant community.

As part of the role, you will deliver personalized outreach, celebrate member milestones, and ensure the club feels welcoming, clean, and