Member Experience Concierge & Engagement Host

Virgin Active is seeking a Member Journey Host to join our Acquisitions team. You will be the warm, welcoming heartbeat of the club, bridging members to the Virgin Active community and turning everyday interactions into meaningful moments that keep members coming back.

In this role you will create emotional connections, participate in daily service huddles, proactively reconnect with non responders and at risk members, and support re engagement through personalised outreach while upholding