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Member Concierge Manager
Posted 10 days 6 hours ago by Canary Wharf - Concierge
Permanent
Not Specified
Hospitality & Tourism Jobs
London, United Kingdom
Job Description
Responsibilities 
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from the team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club's updates, procedures and policies, and always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Canary Wharf - Concierge
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