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Meetings & Events Operation Assistant

Posted 10 days 11 hours ago by Himanchestercity

Permanent
Full Time
Hospitality & Tourism Jobs
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Overview
  • Ensuring that all guests experience an outstanding level of service throughout their meeting and social event
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
  • Looking after our guests on a daily basis to assist them in their needs to run a smooth meeting or event
  • Serving during banquets and functions, serving behind the bar
  • Setting up meeting rooms and preparing them ready for our guests arrival
  • Responding promptly to guest complaints and finding ways to turnaround any negative feedback
  • Looking for ways to deliver continuous improvements to the guest experience
  • Working as a part of our Roby1844 team, a canalside terrace, opening soon, serving food and drink to our guests
Benefits
  • Discounts across retail, restaurants, events etc (because we know life isn't about work)
  • Use of onsite gym
  • International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!)
  • Meals for free on shift
  • Progression Room to grow, with opportunities across the UK and internationally
  • Uniform provided
  • Flexible hours
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