Meeting & Events Shift Leader (Group)

Windmill Village Hotel, Golf Club & Spa, CV5 9AL

The NCC Hotel Group is a vibrant and dynamic family business, consisting of Windmill Village Hotel, Golf Club& Spa and Manor Hotel Solihull - Marco Pierre White Steakhouse Bar & Grill, the business enterprise also includes The National Motorcycle Museum & National Conference Centre

You will receive a competitive salary plus amazing benefits which include

• free onsite parking
• free membership to our state-of-the-art gym and golf club
• discounted food & beverage
• discounted stays within the group

As our Meetings & Events Shift Leader you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a high level of service through the constant monitoring of standards. As a result, you should be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can-do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

Key responsibilities for the Meetings & Events Shift Leader are;

• Be fully conversant with all Meeting & Event rooms, layouts, product availability and all other associated aspects.
• Ensure that M&E rooms not in use are in an appropriate state for show-rounds of potential customers.
• Be present to meet and greet customers checking requirements and passing on relevant information (e.g. fire evacuation procedure, directions etc.).
• Supervise smaller events such as private dinning/anniversaries etc.
• Ensure superior levels of food and beverage service to hotel guests are maintained.
• Ensure all areas are clean and always maintained.

Desired attributes for the Meetings & Events Shift Leader include;

• Ability to think on your feet if required.
• Experience of hotel environment is an advantage.

In return we will offer the successful Meeting & Events Shift Leader;