Meet and Greet Receptionist

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.

About the role

As a Meet and Greet Receptionist, your primary responsibility is to warmly welcome and assist visitors, clients, and employees as they enter our organization's premises. You will serve as the first point of contact and the face of the company, ensuring a positive and professional experience for all individuals who visit our office.

Admissions and Tours: Coordinate and conduct facility tours for prospective residents and their families. Provide information on services, amenities, and care options available, and guide them through the admission process.

Participate in marketing events and community outreach initiatives to promote the care home's services and reputation.

Maintain accurate records of resident enquiries, admissions, and interactions using CRM software or database systems.

Reports to: Home Manager

Key duties and responsibilities

• Welcome and assist visitors in a friendly, professional manner
• Direct visitors and provide basic information as needed
• Handle incoming calls and transfer or take messages
• Manage deliveries, post, and incoming mail
• Support appointment scheduling and basic office coordination
• Maintain a tidy and presentable reception area
• Monitor visitor access in line with site procedures
• Provide general administrative support (filing, data entry, document prep)
• Support recruitment administration (job adverts and employee file setup)
• Assist with marketing materials and resident show rounds when required
• Carry out daily checks of fridges and dining areas
• Support meal service activities, including scheduled refreshments for residents
• Update emergency preparedness materials (PEEPs and business continuity files)

Skills and attributes

• Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, and have the ability to adapt to new systems quickly.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.
• An ability to learn new skills and develop within the role.
• Previous experience of working in a similar environment is preferred, but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.