Medicals Team Leader

We are currently recruiting for aMedicalsTeam Leadertojoin our Liverpool office. This is an excellent opportunity for someone who is passionate about delivering a high quality service, supporting a busy team, and ensuring the smooth and efficient management of obtaining medical evidence and medical records.

In this role, you will lead the Medicals team, ensuring that all instructions, requests, and communications are managed accurately, efficiently, and in compliance with GDPR requirements and internal service level agreements (SLAs). Working closely with the Head of Medical Operations, you will serve as the primary point of support for the team, providing guidance on complex queries, driving process improvements, and maintaining high standards of service, quality, and operational excellence across the department.

Key responsibilities

Supervising the Medicals team and supporting day to day workflow

Lead and motivate the Medicals team, ensuring high levels of engagement and productivity

Ensuring all medical instructions are completed accurately and within SLA

Overseeing the request and processing of medical records in line with GDPR and internal procedure

Ensuring records are securely and promptly sent to medical experts for review

Supporting team members with queries and providing guidance where needed

Monitoring performance, identifying training needs and helping to develop the team

Liaising with file handlers, clients and medical agencies to resolve issues efficiently

Helping to improve processes and drive continuous improvement within the team

About You

• Strong organisational and leadership skills
• Confident using systems and managing administrative processes
• Ability to prioritise workload and support a team working to deadlines
• Excellent communication and customer service skills
• Previous supervisory experience is preferred
• Experience within a medical, legal or administrative environment would be beneficial

• We support
• We succeed

Benefits

• We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.
• 23 days holiday + your Birthday off + plus 8 bank holidays.
• Income protection, dental plan, critical illness cover & death in service cover
• Employee Assistant Programme.
• Free onsite weekly classes and well-being programmes.
• Discounted onsite Restaurant, Coffee Shop / Café.
• Secure bike storage.
• The opportunity to develop a rewarding and successful career with a wonderful Law firm.