Medical Receptionist (Part Time)

We are seeking part-time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.

The desirable candidate would have:

• Call Centre experience
• Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.
• A positive can-do attitude together with good team working.
• A background in General Practice Reception would be an advantage but is not essential.
• Experience with EMIS would be an advantage but is not essential.
• Commitment to a full 2-week training program will be required on acceptance of this role.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone. Contribute towards efficiency, and ensure that total confidentiality is maintained when dealing with patients and medical documentation.

Main duties of the job

• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate Health Care professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non NHS claim forms and private referral letters.
• Collection of Fees for non-NHS work.
• Updating patient computer records as required.
• Informing patients of the results of tests and investigations.
• Filing of manuscript information, and maintenance of patients medical records.
• Testing the clarity of the telephone message in accordance with Practice procedures.
• Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
• Receiving specimens from patients, and batch delivery to collection point.
• Other one-off essential duties deemed necessary to ensure the smooth running of the Practice, e.g., tidying the workplace, assisting the doctors, etc.

About us

Four sites with 5 GP Partners and 19 Salaried GPs. Attenborough Surgery aims to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

Job responsibilities

Attenborough Surgery is a very busy, forward thinking 5 partner, 19 salaried GP practice. We have a practice list size approximately 33,000 patients and are based over 4 surgery sites. We are a single practice Primary Care Network and a well-established training practice, respected for its collaborative working, training, teaching, and personal development within its team. We are seeking part time Medical Receptionists to join our team due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.

Shift Options Option 1

Mon 8:00-14:00 6hrs - Bushey Branch

Wed 12:30-18:30 5hrs - Bushey Branch

Thurs 14:00-20:00 6hrs - Bushey Branch

Fri 14:00-20:00 6hrs - Bushey Branch

Total: 23hrs

Option 2

Mon 08:00-13:30 5.5hrs - Bushey Branch

Thurs 08:00-18:hrs - Bushey Branch

Total: 21.5hrs

Person Specification Qualifications

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• Medical Receptionist and EMIS Web experience is an advantage but not essential.

Training and Shifts

• We offer part time and full time.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.