Medical Receptionist

Be the Heart of Our Practice! Join Westbury Group Practice as a Medical Receptionist

Join Our Friendly and Supportive Team

Are you a people person with excellent communication skills and a passion for helping others? Westbury Group Practice is looking for an enthusiastic and professional Medical Receptionist to join our busy and welcoming team.

As the first point of contact for our patients, you will play a vital role in ensuring a positive patient experience while supporting the smooth running of the practice.

If you enjoy working with people, thrive in a fast-paced environment and would like to become part of a dedicated healthcare team, we'd love to hear from you.

Shifts to be covered will have a start time of08:00 and/or finish time of 18:30.

Main duties of the job

What You'll Be Doing

• Welcoming patients and visitors with a friendly and professional manner
• Managing incoming telephone calls and patient enquiries
• Booking and amending appointments
• Handling patient records accurately and confidentially
• Supporting clinicians and colleagues with day-to-day administrative tasks
• Helping to maintain a smooth and efficient reception service

Job summary

Be the Heart of Our Practice! Join Westbury Group Practice as a Medical Receptionist

Join Our Friendly and Supportive Team

Are you a people person with excellent communication skills and a passion for helping others? Westbury Group Practice is looking for an enthusiastic and professional Medical Receptionist to join our busy and welcoming team.

As the first point of contact for our patients, you will play a vital role in ensuring a positive patient experience while supporting the smooth running of the practice.

If you enjoy working with people, thrive in a fast-paced environment and would like to become part of a dedicated healthcare team, we'd love to hear from you.

Shifts to be covered will have a start time of08:00 and/or finish time of 18:30.

Main duties of the job

What You'll Be Doing

• Welcoming patients and visitors with a friendly and professional manner
• Managing incoming telephone calls and patient enquiries
• Booking and amending appointments
• Handling patient records accurately and confidentially
• Supporting clinicians and colleagues with day-to-day administrative tasks
• Helping to maintain a smooth and efficient reception service

What We're Looking For

We are seeking someone who:

• Has excellent customer service and communication skills
• Remains calm and organised in a busy environment
• Has strong IT and administrative skills
• Works well as part of a team
• Demonstrates empathy, professionalism and discretion
• Previous reception, customer service or healthcare experience is desirable but not essential, as full training will be provided

About us

What We Offer

• A friendly and supportive working environment
• Full training and development opportunities
• NHS Pension Scheme (where applicable)
• Generous annual leave entitlement
• The opportunity to make a real difference to your local community

Job description Job responsibilities

• To have a thorough knowledge to be able to apply all Practice procedures & protocols accurately.
• Ensure the service provided at Reception is effective and efficient.
• Follow the Position Rota and ensure all actions on the relevant to do list are completed.
• Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol.
• Use your own judgment and communication skills when assisting a patient who presents with an urgent problem.
• Receive and make telephone calls as required. Transfer calls to colleagues and take full & accurate messages. Ensure all messages have been received.
• Record home visit requests accurately & ensure GP is informed.
• Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
• Accurately send emails and ensure any received by the Practice are actioned immediately.
• Deal with all general enquiries; explain practice procedures to patients and visitors clearly and confidently.
• Enter appropriate patient information on to the computer accurately when required.

• Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed.
• When appropriate ensure that these patients are registered onto the computer system promptly and accurately.
• Take responsibility for any individual jobs designated to you. Ensure they are completed efficiently and in a timely manner.

• Open up premises at the start of the day, and make all necessary preparations to receive patients and visitors.
• When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated.
• Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance.
• Ensure the kitchen is kept clean and tidy.
• To be available for extra hours as required by the practice.
• To attend team meetings which maybe outside your normal working hours.
• To be prepared to work in other teams or locations if necessary.
• And any other duties required by the Practice.

Person Specification Qualifications Essential

• Good general education
• Good general numeracy and literacy skills
• Full current driving licence

Desirable

• Educated to GCSE Level or above

Experience Essential

• Good general education
• Good general numeracy and literacy skills

Desirable

• Previous experience in a General Practice environment
• Dealing with members of the public in a frontline role
• Understanding of General Practice
• Full Driving Licence

Skills and Attributes Essential

• Ability to communicate effectively and confidently, verbally and in writing.
• Understanding of patient needs
• To work with other members of the team
• Attention to detail
• Flexibility
• Well-mannered and well presented
• Patient, tolerant, tactful and discreet
• Enthusiastic, honest and reliable
• Competent in use of keyboard, with a good general understanding of IT/computers

Desirable

• Self-motivated
• Ability to prioritise tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Westbury Group Practice

Address

The White Horse Health Centre

Mane Way

Westbury

Wiltshire

BA13 3FQ

United Kingdom

Employer's website

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£12.71 an hourIncreasing after successful probabtion