Medical Receptionist

Medical Receptionist

We are looking for a new Medical Receptionist to join our experienced and friendly reception team. No two days will be the same in this rewarding, patient facing role where the postholder will have the opportunity to get involved in a wide range of duties at our busy general practice.

You will support patients getting in touch by phone and in person at reception, using your care navigation skills to reach the best outcome to meet their needs. Variety is important in any role, and there will be opportunities to get involved in a range of administrative tasks across the working week.

Full training will be provided to ensure you can thrive in the role. Investment in our team is important to us, and in return for your commitment we can offer a competitive rate of pay, recognised continuous NHS service, NHS Pension scheme enrolment and continued professional development.

Shifts will fall Monday to Friday between 8:00am and 6:30pm. Flexibility is required, as shifts may cover any part of these hours.

Main duties of the job

The receptionist/admin role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and the leadership team to meet the requirements of the practice.

Job responsibilities

We are looking for a friendly, professional, and highly organised individual to join our team as a Medical Receptionist. This is a key frontline role, responsible for providing a welcoming and efficient service to our patients both face-to-face and over the telephone. You will support the smooth running of the practice by managing appointments, handling patient enquiries, maintaining accurate records, and assisting clinical and administrative teams.

The role involves a wide variety of duties including appointment scheduling, message handling, prescription processing, maintaining clinical rooms, managing referrals, and liaising with a range of healthcare professionals and external agencies. You will also carry out general administrative tasks such as filing, photocopying, scanning, typing, and updating patient information systems.

Attention to detail, excellent communication skills, and the ability to follow practice policies and procedures are essential. You will be required to use clinical systems such as EMIS, as well as support the team with daily checklists and ad hoc duties to ensure the practice operates safely and effectively.

Qualifications

• Educated to GCSE level standard. Minimum of 5 passes at Grade A C including English
• ECDL
• RSA Typing

Experience

• Working in office environment or demonstrate experience of working with people
• Dealing with people face to face and over the telephone
• Experience of using Microsoft Office software
• Working within the NHS
• Experience of EMIS clinical system

Skills

• Organisational Skills
• Ability to have a pleasant and articulate manner
• Ability to use own judgement, resourcefulness, and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to build and maintain effective working relationships with all members of the practice team
• Able to use own initiative

Other

• Ability to prioritise workload
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change week/evening/weekend working
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care
• Ability to work across sites
• Full UK Driving Licence

Knowledge

• Know how to deal with people in a professional, courteous and friendly manner
• An understanding, acceptance and adherence to the need for strict confidentiality
• Knowledge of NHS, GP Practice
• Knowledge of EMIS Clinical System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.