Medical Receptionist

Park Farm Medical Centre are looking for a Receptionist to join our busy team based across two sites. We are advertising for approximately 30 hours, however we would be willing to consider a range between 25 - 37 hours.

Applicants should have excellent communication skills and be able towork in a pressurised environment whilst remaining calm, professional and empathetic.

Previousexperience in General Practice is desirable but not essential, as full trainingwill be provided. Knowledge of the SystmOne clinical system would be an advantage.

Main duties of the job

The successful candidate will help care for our patient population. Signposting patients, using SystmOne to book and manage appointments, receiving and processing phone calls, prescription management, scanning documents and problem solving.

Experience of working in a public reception environment is desirable, whilst being able to communicate well with the public is essential.

The successful candidate must have an understanding, acceptance and adherence to the need for strictconfidentiality.

About us

We are a busy but friendly practice based over two surgeries in Allestree and Derby City Centre.

We have a supportive reception and administrative team, with a clinical team consisting of nurses, a health care assistant, a nurse practitioner and 9 GPs. We are a GP training practice and also work closely with a team of pharmacists and social prescribers.

Job responsibilities

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Undertake a variety of administrative duties to assist in the smooth running of the Practice
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health agencies
• Due to the nature of the business it is necessary that the successful candidate is flexible with regards to providing cover outside the current opening times should the need arise

Job Responsibilities:

• Process appointment requests for on the day and future appointments from patients by telephone and in person.
• Action visit requests
• Scanning and electronic filing of letters into medical records
• Registration of new patients
• Process patients change of address (have knowledge of Practice area)
• Process repeat prescription requests
• Dealing with Practice mail
• Receiving and processing of new patients medical records
• Be able to cover all Reception duties as necessary
• Ensuring reception area is kept tidy including patient waiting room
• Photocopy as requested
• To have a thorough knowledge of all Practice procedures
• To work in accordance to written protocols
• Answer telephones promptly and politely
• Take results, following Practice procedures, recording information accurately
• Take messages, where appropriate, recording the information accurately and passing to the appropriate member of the Practice team
• Make telephone contact with outside agencies on behalf of clinicians/management
• Ensure building security have thorough knowledge of doors/windows/alarm
• Make sure air conditioning units are switched off at the end of a working day
• Any other relevant tasks allocated by the managers or partners.

Person Specification Qualifications

• GCSE A - C in Maths or Equivalent

Experience

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of working in General Practice
• Experience of working with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.