Medical Receptionist

We are excited to offer the opportunity of the role of Medical Receptionist at our Practice.

The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact. Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients.

Main duties of the job

Reception Duties

Act as first point of contact for all patient enquiries having the ability to navigate patient care appropriately. Respond to all queries and requests for assistance from patients and other visitors.

Resolve issues only delegating upwards when unable to solve.

Ensure patients without appointments but who need urgent consultations are booked in a logical and nondisruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring compliance with the registration policy.

Online patient registration: ensure online patient registration is actioned with immediate effect and that the patient is able to use the online services.

Ensure all visitors are booked in and out using the visitor book. Inform the person being visited of the person's arrival.

Liaise with Doctors and Nursing staff as required.

Ensure reception and waiting areas are kept neat and tidy.

Appointment system: Book appointments and recalls.

Prescription Clerk Duties following suitable in house training.

Process discharge letters from hospitals.

Qualifications

• GCSE Mathematics and English Grade C or higher
• Experience of working with the general public
• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Interpersonal skills
• Ability to work autonomously
• Experience of working in the NHS General Practice as a receptionist for at least 2 years
• Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.