Medical Receptionist

Overview

Receive, assist, and direct patients in a welcoming manner in accessing the appropriate service or healthcare professional within a supervised environment of the practice.

Undertake a variety of administrative, reception and clerical duties within the practice, ensuring all delegated duties are carried out within the practice's guidelines and policies.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.

The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.

Responsibilities

• Book patient appointment requests by telephone and in person following practice procedures.
• Book patient appointments into the Huddersfield Extended Access Service Hub.
• Ensure all messages are dealt with efficiently and appropriately and cascaded to the relevant person.
• Take requests from members of the public wishing to become patients, issuing the appropriate information and application forms and advising them of the new patient application process.
• Be confident in arranging an ambulance in an emergency after taking details of the request and relaying accurate information to the emergency services over the telephone.
• Be able to process repeat prescription requests accurately in accordance with practice guidelines.
• Scan and attach documents onto the patient's electronic medical record accurately in accordance with practice procedures.
• Process electronic referrals via the Locala website to the District Nursing Team.
• Process data entry onto patient medical records, always ensuring accuracy and security of data.
• Provide refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping kitchen areas clean and tidy.
• Adjust responsibilities as practice processes change under the direction of NHS England, undertaking training to remain competent in a wide range of activities.

Person Specification Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 Health and Social Care

Experience

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in a healthcare setting
• Excellent communication skills (written and oral)
• Effective time management (planning and organising)
• Strong IT skills
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policies and procedures
• Ability to work under pressure
• The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.

About us

We are a friendly, approachable, forward thinking practice committed to providing a high quality medical service.

We have an excellent team of doctors, advanced clinical practitioners, nurses and administrative staff working to give the best service to patients.

We also work closely with the district nursing and health visitor teams which allows us to provide high quality care.