Medical Receptionist

To join the Reception team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.

Main duties of the job

• To ensure that all visitors and telephone callers to the practice are greetedprofessionally.
• To ensure all telephone calls are managed appropriately.
• To manage the flow of patients arriving at the reception desk, for appointments,prescriptions or queries.
• To ensure the clinical staffs receive medical records as requested.
• To ensure that repeat prescriptions are generated accurately and efficiently,within the 48 hours specified by the practice.

About us

Derby Family Medical Centre has a very warm and family friendly atmosphere with patients from multi ethnic background. We have strong work ethics, providing patient care and team work.

Job responsibilities

• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action
• Making appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone.
• Dealing with all telephone queries/requests from patients, and acting as liaisonwith the Doctors/Nurses as necessary.
• Pulling and filing medical records asnecessary. Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests
• Advising patients of relevant charges for private services
• Receiving specimens from patients ensuring all their details have beenrecorded whilst following Health & Safety policy.
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• Provide administrative support for clinical staff.
• Filing patient records and correspondence when necessary.
• Opening and distribution or practice post.
• Registering new patients following the Registration Protocol.
• Scanning of documents onto the medical system.
• To send letters to patients as necessary.
• Photocopying of notes and other information.
• Changing details on Systm One i.e. Change of address, telephone numbersetc
• Knowledge of south Asian languages (Punjabi and Urdu)

Qualifications

• GCSE grade A to C English and Maths
• Knowledge of south Asian languages (Punjabi and Urdu)
• Customer Service experience in Primary care
• Understanding of issues dealing with vulnerable people
• Compassionate and caring nature

Disclosure and Barring Service Check

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.