Medical Receptionist

Main duties of the job

Job Title: Medical Receptionist

Based at: Open Door Surgery, Grimsby

Hours: 18 hours a week, permanent

The postholder will be the first point of contact for visitors and callers and will be required to deal with enquiries efficiently and courteously and to the mutual satisfaction of the partners, service users and patients.

The postholder will provide professional and quality administrative support and reception service to patients, doctors, other health professionals and all visitors. Works under general supervision and within well established procedures.

• Ensure that all patients and visitors either in person or via the telephone are greeted professionally and politely
• To be the first point of contact for staff/visitors/Service Users; welcome and direct to the appropriate area/person.
• Answer all incoming calls from patients and other health care professionals, divert them appropriately and liaise with clinicians
• Make/cancel and re-arrange appointment via the system

Benefits

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working.

Equal opportunities

CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Other

• Ability to demonstrate commitment to CPG core values
• Ability to work flexibly and at short notice
• Able to work Saturdays if required

Qualifications

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications
• NVQ Level 2 Business Admin

Experience

• Recent experience of working in an office/reception (within the last year)
• Recent experience of working in a GP/medical practice in an admin/receptionist role
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel
• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment
• Experience of using SystmOne

Knowledge and Skills

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to work as part of a team
• Ability to work on own initiative
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes
• Non-judgemental approach
• Ability to deal effectively with confrontation
• Ability to remain calm when dealing with difficult and/o sensitive situations
• Medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.