Mechanical Field Service Engineer

About the position

GEA is one of the world's leading system suppliers to the food, beverage and pharmaceutical industries. Our extensive portfolio spans machinery and complete plants, advanced process technologies, components and a full range of services. Driven by a strong sense of purpose, our more than 18,000 employees worldwide are committed to improving the sustainability and efficiency of production processes across the globe.

GEA - Did you know?

• Every third chicken nugget produced worldwide is made using GEA equipment
• One in three instant coffee production lines is installed by GEA
• One quarter of all processed milk is produced using GEA systems
• Nearly every second litre of beer is made with GEA technology
• One third of all polymer producers rely on GEA drying technology
• GEA emission control systems help prevent almost two million tonnes of pollutants each year
• Half of the world's container ships operate with GEA marine equipment
• GEA industrial heating and refrigeration solutions are used across almost every industry we serve

The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works. The position supports both office based and field based activities, with travel to customer sites anywhere in the UK.

Key Responsibilities Field & Office Based Working

Undertake field based service works at customer sites across the UK.

Carry out office based activities from the Warrington office including service preparation, reporting, technical follow ups, and planning support.

Maintain flexibility to travel and work away from the office as service demand requires.

Field Service Execution

Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.

Installation and commissioning support where required.

Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.

Customer Support & Communication

Act as a professional GEA representative at all times.

Communicate clearly with customers regarding work scope, findings, and recommendations.

Service Reporting & Documentation

Complete accurate and timely service reports detailing work carried out.

Identify and document follow up actions and improvement recommendations.

Support service planning through clear feedback on job scope, duration and technical findings.

Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.

Lead Generation & Upselling

Identify and report opportunities for additional service work, upgrades, and maintenance contracts.

Support service sales growth through technical insight and customer engagement.

Health, Safety & Quality

Adhere to all GEA Health & Safety policies and customer site procedures.

Promote a strong safety culture and compliance with quality standards.

Your profile and qualifications

Mechanical engineering apprenticeship or equivalent qualification.

Proven experience in a mechanical field service or maintenance role.

Strong mechanical fault finding and repair skills.

High standard of written communication for professional reporting.

Full UK driving licence and willingness to travel UK wide.

Experience within Dairy, Food, Beverage, Chemical or Pharmaceutical industries.

Knowledge of GEA or similar process equipment.

GMP or hygienic design experience.

Personal Attributes

Customer focused, professional and safety conscious.

Organised, reliable and able to work independently.

Commercially aware with a continuous improvement mindset.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Equal Employment Opportunity

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.