Mayfair Receptionist

Reception & Client Experience Coordinator Mayfair

Location: Mayfair, London

About the Role

We are seeking a polished, professional, and personable Reception & Client Experience Coordinator to join a prestigious serviced office environment in the heart of Mayfair. This is a fantastic opportunity for someone who thrives in a client-facing role and takes pride in delivering exceptional service.

As the first point of contact for tenants and visitors, you will play a key role in creating a welcoming, professional, and five-star experience while supporting the smooth day-to-day operation of a luxury business centre.

Key Responsibilities Front of House & Reception

• Deliver an exceptional client and visitor experience at all times.
• Welcome tenants and guests with a warm, professional, and friendly approach.
• Manage visitor arrivals and direct guests appropriately.
• Maintain a pristine, organised, and professional reception area.
• Handle incoming calls, take messages, and transfer calls efficiently.
• Receive, sort, and distribute post, deliveries, and courier items.
• Create strong working relationships with tenants and provide ongoing support.
• Issue and programme access cards and fobs when required.
• Work collaboratively with colleagues to ensure reception is always covered.

Client & Tenant Support

• Act as a key point of contact for tenant queries and day-to-day requests.
• Deliver a consistently high standard of customer service across the business centre.
• Liaise with facilities and management teams to resolve maintenance issues promptly.
• Keep tenants informed with regular updates regarding requests and building matters.
• Build positive, long-term relationships with clients and occupiers.

Building & Facilities Coordination

• Conduct daily building inspections to maintain exceptional presentation standards.
• Identify and elevate maintenance issues promptly.
• Ensure meeting rooms, communal areas, and viewing spaces are prepared to a high standard.
• Support the smooth operation of the building and contribute to a welcoming environment.

Team Collaboration

• Work closely with the wider team to ensure clear communication across the business centre.
• Share important tenant and building updates with colleagues and management.
• Assist with coordinating visitors, deliveries, and operational requirements.
• Contribute positively to a collaborative and service-focused culture.

Administration & Operational Support

• Maintain accurate building records, client directories, and documentation.
• Update internal systems with client requests and relevant data.
• Support access control and security administration.
• Assist with client onboarding and move-in processes.
• Coordinate inventories and supporting documentation.
• Provide administrative support relating to client departures and account updates.

About You

• Previous experience in a receptionist, front-of-house, customer service, hospitality, or office support role.
• Professional presentation and excellent communication skills.
• A natural people person who enjoys building relationships.
• Highly organised with strong attention to detail.
• Proactive, positive, and able to multitask effectively.
• Comfortable using Microsoft Office and internal CRM systems.
• Passionate about delivering a premium customer experience.

What's on Offer?

• Prime Mayfair location
• Professional and supportive team environment
• Varied and client-focused role
• Opportunity to build a career within a prestigious business environment
• Exposure to a diverse portfolio of professional clients

This position would suit an energetic and customer-focused individual who enjoys creating memorable experiences and takes pride in providing first-class service in a professional office setting.