Marketplace Operations Coordinator

Location - Kings Cross, 4 days per week

Where do you fit in?

As a key member of the Marketplace Operations team, you'll focus on operationalising and scaling the core products that power our marketplace - including subscriptions, bookings, payments, and value-added tools. Your mission is to improve how our products are adopted, priced, and experienced by members, ensuring we deliver consistent value while building the foundations for long-term growth.

You'll take full ownership of rolling out new marketplace products, managing pricing rules and governance, building scalable, repeatable processes, and driving user behaviour through targeted incentive programs - all to help create a more seamless and successful experience for tradespeople on Checkatrade.

• Partner with Product and cross-functional teams to shape, test, and launch new features like self-serve plan upgrades or performance insights reporting.

• Own pricing rules and governance, leading experimentation and ensuring integrity in our pricing logic.

• Build automated, self-serve processes to reduce friction - such as tools that guide teams on appropriate discounting thresholds. Design and implement AI-enabled solutions that unlock efficiencies

• Launch and run incentive programs to drive tradesperson engagement and adoption of core features.

• Lead high-priority strategic projects that deliver against today's commercial goals while building for our future marketplace vision.

• Use Excel, SQL, and BI tools to analyse performance data, identify growth opportunities, optimise pricing strategies, and drive greater value for our members.

This is a high-autonomy, high-impact role where your decisions and execution will shape the growth and success of the UK's largest home improvement platform

What do you need to succeed?

• Analytical & data-led: Proficiency in Excel/Sheets; SQL and BI tools (Power BI, Looker, etc.) preferred.

• AI-curious and automation-focused: You proactively seek out ways to improve processes with technology.

• Strategic operator: Able to go from high-level thinking to on-the-ground execution.

• Customer obsessed: You understand what drives value for tradespeople and build solutions around them.

• Exceptional problem-solver: Able to simplify complexity, build business cases, and deliver tangible impact.

• Cross-functional influencer: Comfortable collaborating with Product, Sales, Data, and Engineering to align efforts and deliver results.

• Action-biased: You thrive in fast-paced environments, make decisions with limited information, and iterate quickly.

Basic qualifications

• 3+ years of experience in operations, strategy, monetisation, or growth in a high-growth tech company or marketplace environment.

• Proven track record with executing cross-functional initiatives with measurable commercial impact.

• Experience working with pricing strategies, self-serve enablement, or growth experiments.

• Positive and team-orientated "can-do" approach and willing to be hands on

If you are a proactive and data-driven professional who enjoys working with a diverse and multi-functional team, and if you want to contribute to the success of the UK's largest online marketplace in its category, we invite you to apply for the Marketplace Operations Specialist position at Checkatrade.

About us

We're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.