Marketing Content and Donor Experience Manager

Marketing Content and Donor Experience Manager

Our client is seeking a passionate Marketing Content and Donor Experience Manager to shape and deliver a joined-up content and supporter experience strategy that strengthens connection, inspires generosity and builds long-term loyalty.

This is an exceptional opportunity for an experienced content and fundraising professional from a charity background to use their creativity and insight to deepen supporter relationships and help bring hope, healing and practical aid to some of the world's most isolated communities.

Location: Kent or Oxford (with hybrid working)

Rewards: Salary of £40,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, full-time

The Role

As the Marketing Content and Donor Experience Manager, you will shape how our client tells their story and how supporters experience their undertaking, crafting powerful, joined-up journeys.

Right now is an incredible time to join our client as they start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way.

Sitting at the crossroads of content, fundraising and insight, you'll lead the creation of compelling hybrid print and digital products that feel seamless, personal and purposeful. You'll orchestrate appeals, magazines, emails and campaigns into coherent supporter journeys, using data to grow income, strengthen retention and reach new generations of supporters.

Additionally, you will:

- Own the roadmap for content and donor experience
- Lead editorial direction, copywriting and content quality across digital and print channels
- Use performance dashboards, testing and insight to continuously optimise engagement and income
- Manage agencies and suppliers while coaching colleagues in best practice
- Ensure strong governance around GDPR, accessibility, ethical fundraising and data quality

About You

To be considered as the Marketing Content and Donor Experience Manager, you will need:

- Experience leading content and/or donor engagement across print and digital in a fundraising or charity context
- Experience delivering successful integrated campaigns and journeys that grow Donor Income across a range of hybrid and digital platforms
- Experience with CRM and/or marketing automation and working with data selections and segmentation
- Experience managing stakeholders and/or small teams and agencies in a matrix environment
- Knowledge of GDPR and/or PECR, fundraising regulations, accessibility and ethical fundraising practices
- Familiarity with Scrum and sprint methodologies
- To be educated to degree level or have equivalent professional experience

The Organisation

Our client is a faith-based organisation that delivers practical support and religious awareness across the globe.

The Benefits

- Salary of £40,000 per annum
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to an Employee Assistance Programme

This is a fantastic opportunity for an experienced content or donor engagement professional to join our client's mission-led organisation.

You will have the chance to shape and own a social media presence that truly matters, telling incredible stories and seeing your work directly influence how our client speaks to their audience and conveys their message.

What's more, you will discover the true flexibility of hybrid working, affording you greater control over how and where you work, supporting both your professional focus and life beyond it.

Other organisations may call this role Supporter Engagement Manager, Fundraising Marketing Manager, Supporter Marketing Manager, Donor Engagement Manager, Content and Fundraising Manager, Fundraising Communications Manager, or Digital Fundraising and Content Manager.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're looking for a meaningful role as a Marketing Content and Donor Experience Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.