Marketing & Communications Executive

Job Purpose

The Marketing & Communications Executive plays a key role in supporting the Clubhouse Manager to promote and develop the Community Clubhouse as a welcoming, inclusive, and vibrant community hub at the heart of the Selsdon community. The postholder will lead on marketing and communications activity while co-ordinating community lunches, events, and volunteer involvement. The role supports increased attendance, stronger community engagement, and the smooth delivery of clubhouse activities.

Key Responsibilities

Marketing & Communications

• Support the development and delivery of the Community Clubhouse marketing and engagement strategy.

• Promote clubhouse activities, services, events, and community lunches through social media, newsletters, local press, and promotional materials.

• Create engaging content including posters, flyers, website updates, and impact stories.

• Maintain and update the clubhouse website and social media channels.

• Ensure consistent branding and messaging across all communications.

• Support outreach activity to attract new members, volunteers, and community partners.

Community Lunch & Event Coordination

• Support the planning, promotion, and smooth delivery of regular client and community lunches.

• Co-ordinate event logistics including venue preparation, catering arrangements, volunteer support, and activity planning.

• Work with the Clubhouse Manager to develop new social, wellbeing, and community engagement events.

• Ensure activities are welcoming, inclusive, and responsive to community needs.

• Gather feedback from attendees to support continuous improvement.

• Support food ordering, menu planning, and safe food service practices where required.

Volunteer Coordination & Onboarding

• Support the recruitment, onboarding, and coordination of volunteers.

• Promote volunteer opportunities through marketing and community engagement activity.

• Assist with volunteer induction, training, and ongoing support.

• Help maintain volunteer rotas and ensure appropriate volunteer coverage for lunches and events.

• Support volunteer recognition and engagement initiatives.

• Maintain accurate volunteer records in line with data protection and safeguarding requirements.

Community & Stakeholder Engagement

• Build positive relationships with local organisations, community groups, and partners.

• Represent the clubhouse at community events and outreach activities where required.

• Support fundraising events, awareness campaigns, and partnership initiatives.

Monitoring & Reporting

• Monitor marketing activity performance including social media engagement and event attendance.

• Maintain marketing and volunteer databases.

• Provide regular reports and updates to the Clubhouse Manager.

• Support collection of case studies, feedback, and impact data.

Administrative Support

• Provide administrative support relating to marketing, events, lunches, and volunteer coordination.

• Ensure promotional materials and information displays are current and accessible.

• Support compliance with safeguarding, health & safety, and food hygiene procedures.

Key Performance Indicators (KPIs) / Measurable Outcomes

Marketing & Engagement

• Support the increase of clubhouse attendance and participation levels.

• Achieve agreed social media growth targets (e.g. follower growth, engagement rates, post reach).

• Deliver regular marketing communications (e.g. monthly newsletters, weekly social media activity).

• Increase awareness of clubhouse services measured through enquiries and new member registrations.

Community Lunch & Events

• Successful delivery of scheduled community lunches and events.

• Maintain or increase average attendance at lunches and community events.

• Achieve positive participant feedback and satisfaction levels.

• Support development and delivery of new community engagement activities annually.

Volunteer Recruitment & Retention

• Support recruitment of new volunteers to meet service needs.

• Deliver structured volunteer onboarding and induction for new volunteers.

• Maintain volunteer retention and satisfaction levels.

• Ensure adequate volunteer cover for lunches, events, and activities.

Partnership & Community Outreach

• Develop and maintain relationships with community partners and local organisations.

• Support delivery of outreach activities to increase participation and awareness.

• Contribute to fundraising or awareness events as required.

Reporting & Administration

• Maintain accurate marketing and volunteer records.

• Provide regular performance updates and reports to the Clubhouse Manager.

• Support collection of case studies and impact evidence for funding and reporting purposes.

Skill Specification

Essential

• Experience in marketing, communications, community engagement, or events coordination.

• Experience working with or supporting volunteers.

• Strong written and verbal communication skills.

• Good organisational skills and ability to manage multiple priorities.

• Experience using social media and digital marketing tools.

• Ability to build positive relationships with diverse community groups.

• IT proficiency including Microsoft Office and design/communication tools (e.g. Canva, Powerpoint).

Desirable

• Experience working in a community, charity, or social care setting.

• Experience coordinating community meals, social programmes, or wellbeing activities.

• Knowledge of volunteer management processes.

• Awareness of safeguarding and inclusive community practice.

• Food hygiene awareness or willingness to undertake training.

Personal Attributes

• Friendly, approachable, and community focused.

• Creative and proactive with strong initiative.

• Ability to work independently and as part of a team.

• Strong attention to detail and organisational ability.

• Flexible and adaptable approach.

• Commitment to equality, diversity, and inclusion.