Market General Manager (Scotland)

Market General Manager (Scotland) - Signature Aviation, Edinburgh FBO

Overview

Join one of the world's leading hospitality brands as a Market General Manager for Scotland, where you'll lead the commercial and operational success of multiple private aviation terminals. You'll drive exceptional guest experiences, build strong local relationships, and lead high-performing teams in a dynamic, fast-paced environment-both in the office and on the ramp.

Who we are

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role

We are seeking a dynamic and experienced Area Manager to lead operations across multiple bases in Scotland, ensuring the delivery of exceptional service, strong financial performance, and operational excellence. As the General Manager of your home base and with oversight of other General Managers in your area, you will be responsible for the effective management of facilities, services, staffing, and equipment, while ensuring compliance with all company, airport, and regulatory requirements.

In this role, you will take full accountability for your area's financial performance, including building and managing the P&L, implementing cost control measures, and maintaining audit compliance. You will drive business growth by identifying strategic opportunities, strengthening relationships with residents and airport stakeholders, and supporting your GMs in sustaining and expanding business operations. You'll also act as the key liaison with airport authorities and community partners, championing a one-team culture and a high standard of safety and guest service.

The ideal candidate will have strong leadership capabilities, with the ability to manage, develop, and support diverse teams while fostering operational consistency and a safety-first culture. You'll lead investigations, ensure proper HR and compliance protocols, and support service delivery for aircraft operations including ground handling, guest logistics, and vendor coordination. This is a pivotal role for a hands-on leader ready to make a measurable impact across a fast-paced and highly regulated environment.

About you

• Considerable experience in hospitality or customer service.
• Strong track record of leading diverse teams across multiple departments and locations.
• Solid understanding of P&L management, forecasting, cost control, and revenue optimization.
• Experience in developing and implementing strategies that align with broader business goals.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Legally authorised to work in the jurisdiction of employment.
• Must possess a valid driver's license.
• Bachelor's degree or equivalent experience is preferred.

Skills

• Leadership: Skilled in task delegation, performance feedback, corrective action, and team motivation.
• Hospitality: Strong guest service mindset with the ability to anticipate needs, manage priorities, and resolve conflicts professionally in fast-paced environments.
• Language: Fluent in English with strong written and verbal communication skills for safety and operational documentation.
• Math: Competent in basic arithmetic, including percentages and fractions.
• Communication: Proficient in various communication tools with the ability to address groups and handle inquiries clearly and confidently.
• Problem-Solving: Able to think critically and adaptively in situations with limited standard processes.
• Interpersonal: Collaborative and approachable, with strong relationship-building and teamwork skills.
• Multitasking: Capable of managing multiple priorities with attention to detail under pressure.
• Technology: Proficient in Microsoft Office and able to quickly learn company-specific systems and training platforms.
• Time Management: Highly organised with the ability to meet deadlines and complete required training efficiently.

What We Offer

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Employee of the Month, Quarter & Year awards
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies

Interested?

To apply, simply submit your updated CV outlining your qualifications and experience.