Maps Reporting Specialist with Macedonian

Overview

Location - London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model - Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate is assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years of technical support or other problem-solving experience.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).