Manchester - GiGi's Manchester - Host

Host The Dining Room, GiGi THE ROLE

At GiGi, every unforgettable evening begins with a welcome.

Long before the first cocktail is poured or the first dish is served, our guests have already started forming an impression. As a Host, you are the person who makes them feel they've arrived somewhere special.

This is not simply about greeting guests or managing reservations. It is about creating anticipation, recognising the occasion and setting the tone for everything that follows. With warmth, confidence and genuine care, you will welcome every guest into the world of GiGi, making first time visitors feel instantly at home and returning guests feel remembered.

You are the first smile, the first conversation and the beginning of every memorable evening.

WHAT YOU WILL DO

• Welcome every guest with warmth, confidence and genuine hospitality from the moment they arrive
• Manage reservations, walk ins and seating plans to ensure a seamless flow throughout service
• Recognise returning guests, celebrate special occasions and personalise every arrival wherever possible
• Escort guests to their table whilst introducing them naturally to the GiGi experience
• Work closely with the Maître D', servers, bar and kitchen teams to maintain exceptional pacing throughout service
• Keep guests informed of waiting times with honesty, professionalism and care, ensuring every interaction feels positive
• Answer telephone and reservation enquiries with confidence, creating an exceptional first impression before guests even arrive
• Maintain an elegant, welcoming entrance and reception area that reflects the GiGi standard
• Support the wider front of house team whenever required because exceptional hospitality is always a shared responsibility
• Ensure every guest leaves feeling genuinely appreciated and excited to return

WHO YOU ARE

• A natural people person who makes everyone feel welcome within moments
• Warm, polished and confident with excellent communication skills
• Calm and organised, even when managing a busy restaurant at pace
• Someone who notices the little details that make guests feel recognised and valued
• Professional, positive and always composed under pressure
• A team player who understands that the guest experience begins long before guests reach their table
• Passionate about hospitality and creating memorable first impressions
• Someone who believes every guest deserves to feel like the most important person in the room

EXPERIENCE

• Previous experience in hospitality, reception or guest facing roles is advantageous but not essential
• Excellent organisational and communication skills
• Confidence using reservation systems or a willingness to learn
• A genuine passion for creating exceptional guest experiences
• The ability to remain calm, friendly and professional during busy services
• A desire to grow within a hospitality business built on warmth, elegance and exceptional service