Managing Director

Managing Director (MD) - Job Description

Reporting To: Chair, Board of Directors.

Direct Reports: Heads of Department.

Background

Minster Services Limited is a national Franchisor in the UK, focused on the Commercial Cleaning sector with a network of Franchisees who collectively turnover circa £60m. The business was founded in 1982 and has been franchising successfully since 1992. The MD is the key link between the Franchisor and Franchisees. The MD also has day-to-day responsibility for support services provided by the Network Support Centre (HO) to our 45 franchise branches through a team of 4 Heads of Departments (HoD's). This vacancy opportunity is to replace the long-standing MD who is retiring.

The MD is responsible for providing strategic leadership, driving commercial performance, and ensuring the long-term sustainability and growth of the business. The MD leads the company's operational, financial, and commercial activities, ensuring compliance with UK laws and regulations while fostering a positive culture focused on excellence, innovation, and franchisee satisfaction.

Key Responsibilities Strategic Leadership

• Provide strategic advice to the Chair and Board in alignment with the Board's vision.
• Identify growth opportunities, new market trends, and commercial partnerships.
• Lead business transformation, change management, and innovation initiatives across support functions.

Operational Management

• Oversee day-to-day operations, ensuring efficiency, quality, safety, and service excellence through the HoD's.
• Establish and manage key performance indicators (KPIs) across business functions together with appropriate policies and procedures to ensure we remain a compliant employer and compliant franchisor.
• Develop the company's annual plan and review monthly P&L, budgeting, and financial planning processes.
• Monitor financial performance throughout the year and present to the board, recommending action where needed.
• Ensure strong cashflow management, cost control, debtor management and sustainable profitability working closely with the Head of Finance.
• Lead, support, and develop the Heads of Departments to achieve performance goals. Oversee hiring processes and retention practices to ensure the team functions effectively and efficiently.
• Promote a culture of teamwork, accountability, inclusion, and continuous improvement.

Relationship Management

• Act as the primary point of contact for the Board, keeping members informed of progress and risks.
• Build strong relationships with franchisees, suppliers and industry bodies. Negotiate to improve all relationships as required whilst maintaining long term outcomes.
• Manage franchisee exits (Resales), new franchisee recruitment through purchase and sale transactions.
• Represent the business at external events, industry forums, and with local communities. Governance & Compliance
  • Ensure compliance with UK company law, industry regulations, and health & safety standards. Ensure compliance with BFA Code of conduct.
  • Uphold high standards of corporate governance, ethics, and integrity.
  • Maintain robust reporting, audit processes, and statutory obligations.
  Other responsibilities
  • Ad hoc requests from Chairman.
  Person Specification Skills, Experience and Qualifications
  • Proven experience in a senior leadership role within a commercial environment. 10 years of experience in managing people and resources at a senior level.
  • Strong track record in strategic planning, business growth, and financial management.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Demonstrable experience leading teams and driving cultural and operational excellence.
  • A sound knowledge of SME finances, P&L, Cashflow & debtor management.
  • A good understanding of CMS similar software applications - preferred.
  • Experience in the UK Franchising sector would be an advantage.
  • Degree education or higher, preferably business related.
  • Strategic thinker with strong commercial acumen.
  • Decisive, resilient, and adaptable.
  • Collaborative leadership style with the ability to inspire and influence.
  • High integrity and commitment to responsible and ethical business practices.
  Benefits Package
  • Competitive annual salary of £130,000 p.a.
  • Workplace pension.
  • Fully expensed company car. Lease value £700 +vat pm/4 years.
  • A profit share scheme.
  Other considerations

  Country wide travel to visit Franchisees and to attend networking events. This will necessitate over night stays typically a few nights per month.

  The role is office based in Birmingham and applicant must be able to commute daily. Monday to Friday.