Managing Director

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

The role

Carlisle Support Services is looking for a Managing Director who will be responsible for developing and executing divisional strategies aligned with the overall business strategy to meet short- and long-term objectives.

Your core responsibilities will include, but are not limited to:

1. Measurement of customer KPIs and ensuring targets are met, including quality, fulfillment, and customer satisfaction measures.
2. Identifying risks and informing the COO.
3. Attending customer review meetings based on customer size and value.
4. Leading continuous improvement initiatives driven by customer needs.
5. Driving innovation within the division.
6. Taking full ownership of P&L and collaborating with central functions to clarify financial positions.
7. Engaging the team in monthly performance reviews.
8. Supporting forecasting and budgeting processes.
9. Working with the Head of Operations to address performance issues across contracts.
10. Leading commercial negotiations when necessary.
11. Managing annual price uplifts and updating internal systems accordingly.
12. Mapping all customer contracts and ensuring coverage across team, COO, and CEO.
13. Monitoring and reviewing processes like temp check and Pulse CRM.
14. Deciding on the frequency of customer review meetings based on contract classification.
15. Maintaining regular 121 updates with key customer contacts to foster relationships.
16. Ensuring contract development processes are in place for all contracts throughout their lifecycle.
17. Conducting 121s at all levels across the division.
18. Developing engagement improvement plans with HR.
19. Overseeing HR cases within the division and ensuring timely resolution.
20. Collaborating with Recruitment to develop a robust hiring process for all contracts.
21. Maintaining up-to-date training matrices for each contract.
22. Delivering all costed training within budget.
23. Ensuring management and support teams have development plans aligned with contract profiles.
24. Working towards dual service line delivery where feasible.
25. Understanding customer objectives to drive sales growth through additional services.
26. Managing re-tenders promptly.
27. Collaborating with the sales team to focus on the right customer profiles for new business.
28. Completing audits related to HSQE and subcontractors.
29. Ensuring compliance with all regulatory requirements and best practices.
30. Conducting risk reviews on high-compliance contracts with HSQE.
31. Creating monthly divisional reports and attending SMT meetings.

The ideal candidate

• Has demonstrable experience in a senior leadership role.
• Has experience in Support Services operations.
• Possesses security service line operational expertise in a senior management position.
• Understands Events Operations and Rail Security Operations.
• Has a record of working closely with business development teams, with proven success in new business wins and existing business development.
• Understands risk and compliance at the corporate and operational levels.
• Has experience dealing with unions.
• Has strong knowledge across sectors like NHS, Rail, Events, Education, and Maritime.
• Can interpret data to analyze performance and inform decisions.
• Has led and managed multiple sites with geographically diverse teams.
• Possesses excellent people management and engagement skills.
• Has strong financial and commercial awareness, including P&L management.
• Excellent verbal and written communication skills, capable of engaging at all levels.

Expected travel across the North of England with overnight stays.

Successful candidates will need to provide original documentation for screening and vetting, which may include: passport, driving licence, recent utility bill, HMRC letter, bank statement, payslip, birth certificate, or a valid share code.

About us

Carlisle is a growing, market-leading brand providing support services to major clients such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and others.

We employ over 5,000 staff delivering events, security, cleaning, and retail support across the UK's most prominent sites and infrastructure.

Apply today to start an exciting career with opportunities for recognition and progression.

Equality, Diversity, and Inclusion

We are committed to promoting equality, diversity, and inclusion in all employment practices, judging individuals solely on merit and ability.