Manager, PTP

Manager, PTP (EUR015Q5)

Job Description

Work Locations

Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD

Position Summary

Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, allowing us to develop scalable, global processes. Under HAFS, our Centers of Excellence allow Finance and Accounting Team Members the chance for growth and the ability to spend more time on strategic, high value work.

What will I be doing?

The PTP Manager will report to the PTP Snr Manager within Hilton's Hilton Accounting Finance Services (HAFS), based out Glasgow and will be responsible for leading and managing the Payment Management team. This role is central to ensuring timely, accurate, and customer-focused processing of invoices and payments across Hilton's UK operations.

The role holder will foster strong working relationships with internal stakeholders including hotel and corporate teams and external suppliers. They will champion service excellence, operational efficiency, and continuous improvement across all aspects of the PTP process.

• Oversee and manage daily operations of the Glasgow-based Payment team.
• Ensure high-quality service delivery and compliance in invoice processing and payment execution.
• Collaborate with teams across HAFS locations and with Hilton stakeholders to ensure consistency and alignment in service delivery.
• Provide coaching, support, and performance oversight for team members.
• Monitor productivity and workload distribution across Glasgow and offshore teams.
• Deliver monthly performance reporting and track progress on improvement initiatives.
• Drive automation and process enhancements to improve efficiency and accuracy.
• Maintain a strong control environment while promoting a customer-first mindset.

What are we looking for? Required Qualifications & Experience

• Proven experience in a PTP or Accounts Payable environment in a leadership role.
• Experience in Shared Services or outsourcing environments.
• Proven track record in process improvement and stakeholder engagement.
• Strong background in managing high-volume payments and invoice compliance.
• Demonstrated success in leading high-performing teams.
• Experience in process improvement and automation initiatives.
• Excellent stakeholder engagement and communication skills.
• Strong analytical and decision-making capabilities.
• Ability to manage multiple priorities under pressure.
• Proficiency in MS Excel and data analysis.
• Experience in project delivery and reporting.

Preferred

• Familiarity with accounting and document management systems (e.g., Oracle PeopleSoft, Navision, Docmx, Documentum, Blackline, Concur, Bottomline, SEPA Payments, ServiceNow, Kofax). Power BI, Tableau experience.
• Lean Sigma, Prince 2, or Agile certification (or willingness to attain).
• Degree or college finance related certification.
• Relevant accounting experience is preferred with preference to those with part qualification CA, CIMA, ACCA, AAT, however Hilton is committed to supporting professional accounting qualification attainment for the right candidate.