Manager, Operations Oxford

Job Category: Equipment & Maintenance Services

We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our corevalues empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn't matter what your expertise and craft is - there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out ourCradle to Grave services and hear from ourteam directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon's commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon's purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

You as a Manager, Operations Oxford will:

• Assist in establishing division short-term and long-range goals aligned with overall corporate objectives.
• Oversee Division P&L performance, ensuring the financial health and overall success of the division.
• Lead recruitment strategy, including forecasting staffing needs, identifying required skills, selecting recruitment sources, advertising, and building relationships with educational institutions and recruiting agencies.
• Implement policies, procedures, and organizational structures consistent with corporate frameworks.
• Oversee daily operational activities within the division, ensuring efficient communication between internal teams, customers, and field personnel.
• Supervise and motivate division staff, including rental coordinators, office administrators, mechanics, delivery drivers, and yard personnel.
• Manage workflow processes, including rentals, returns, sales coordination, and equipment movement.
• Provide guidance, training, and support to coordinators and operational staff to ensure consistency, accuracy, and continuous improvement across all processes.
• Training and development: Ensuring staff are properly trained in equipment handling, maintenance, and customer service procedures.
• Ensure equipment, service, and delivery needs are met for all customers while maintaining cost controls and driving market share and profitability.
• Identify & implement process improvements to enhance efficiency, productivity, & operational effectiveness.
• Act as an escalation point for complex technical & non-technical issues, including root cause analysis & resolution.
• Ensure Internal Project Reviews are scheduled and actively participate in evaluating project progress.
• Escalate issues appropriately and leverage corporate resources to ensure projects are delivered on time, within budget, and aligned with quality standards.
• Set performance goals and objectives for direct reports, providing ongoing feedback, coaching, and development.
• Ensure staff receive proper training related to equipment handling, maintenance, safety, & customer service procedures.
• Monitor divisional financial performance, including forecasting, monthly reporting, and reviewing discrepancies or variances to ensure alignment with corporate targets.
• Enforce safety protocols & legislative requirements applicable to equipment use, handling, and site operations.
• Actively enhance division health and safety practices by ensuring training remains current, documentation is maintained, and compliance requirements are met.
• Ensure senior management is proactively informed of potential issues, including schedule delays, workforce concerns, and client-related challenges.
• Provide consistent support, mentorship, and guidance to all employees within the division to foster a positive and high-performing team environment.
• Support compliance with labour agreements and union jurisdiction.

Is this the right role for you?

• 10-15 years of supervisory experience in construction operations or managing equipment yards.
• Advanced knowledge of construction methods, procedures, standards, and equipment operations.
• Strong written and verbal communication skills, with proven customer service and business development capabilities.
• Experience preparing quotes, estimates, and quarterly budgets.
• Strong influencing and negotiation capabilities.
• Strong analytical abilities with experience resolving complex operational challenges.
• Effective leadership and relationship management capabilities.
• Ability to manage high volumes of work, competing priorities, and deadlines.
• Working knowledge of union jurisdictions and labour agreements.
• Well-developed planning and organizational skills.
• Strong analytical capability with proven capability in resolving complex problems.
• You have strong organizational skills, customer service & business development skills.
• Experience with general equipment maintenance and rental software programs.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven't already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.