Manager, Member Relations

Reports to: Associate Director of Strategic Partnerships & Engagement (London)

About BritishAmerican Business

BritishAmerican Business (BAB) is the leading transatlantic trade association, bringing together the British-American Chamber of Commerce in the US and the American Chamber of Commerce in the UK.

We are at the forefront of strengthening the economic partnership between the United States and the United Kingdom-supporting trade, investment, and pro-business policy. Our growing network connects influential companies and business leaders through high-impact events, insightful programming, and strategic engagement opportunities.

If you're passionate about international business and thrive in a dynamic, relationship-driven environment, BAB offers a unique platform to make a real impact.

The Role

We are looking for a Manager, Member Relations to join our London team. This is a highly visible, relationship-focused role where you will support the growth, engagement, and retention of BAB's vibrant membership community.

You'll play a key part in driving membership revenue, managing member relationships, and identifying new business opportunities-while working closely with colleagues across London, New York, and Washington DC.

This is a fantastic opportunity for a commercially minded relationship manager who enjoys networking, stakeholder engagement, and working at the heart of UK-US business connections.

What You'll Be Doing

Membership Growth & Account Management:

• Build and manage relationships with current members to maximise engagement and retention
• Identify and convert new membership opportunities, contributing to revenue growth
• Develop a strong pipeline of prospective member companies operating in the UK and US
• Deliver a high-quality account management experience aligned to member needs

Data, Insights & Administration:

• Maintain and update the membership CRM system
• Track renewals, invoices, and engagement activity
• Support onboarding for new members, ensuring a seamless experience
• Use data and insights to drive strategic membership growth

Revenue & Commercial Support:

• Support the membership renewals and invoicing process
• Contribute to revenue tracking and reporting
• Work collaboratively with UK and US teams on joint memberships

Member Engagement & Communication:

• Develop tailored engagement plans for key accounts
• Collaborate across events, policy, and communications teams
• Identify thought leadership and event opportunities with members
• Represent BAB at events and networking opportunities

Wider Engagement:

• Build and maintain relationships with external stakeholders, including government and trade organisations
• Contribute to strengthening BAB's reputation and visibility across the transatlantic business community

What We're Looking For

• Experience in membership organisations, partnerships, or business development
• Strong communication and relationship-building skills
• Commercial awareness with the ability to promote and sell membership value
• Confidence engaging with senior business stakeholders
• Strong organisational and data management skills
• A proactive, collaborative, and solutions-focused approach
• Knowledge of UK-US trade and policy landscape
• An existing professional network in UK/US business communities

About You

• Dynamic, professional, and approachable
• Motivated by delivering value and building relationships
• A team player who thrives in a collaborative environment
• Curious about business, trade, and international affairs
• Confident representing an organisation both in person and online

Application process

Apply with your CV and cover letter to Tim Horan. First-round interview dates: Thursday 18 and Friday 19 June 2026 (in London)

Diversity & Inclusion

BAB is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and encourage applications from all backgrounds.

Applicants must have the right to work in the UK. Evidence will be required at interview stage.