Manager - External Advisors & Service Delivery

Your Growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

As the Manager of External Advisors and Service Delivery, you will oversee and support McKinsey's global portfolio of Senior and External Advisors. Reporting to the Senior Manager, you will play a key role in ensuring the effective use of external advisors across client engagements worldwide.

You will be part of McKinsey Optimize, a function that delivers high-impact services across areas such as travel, events, real estate, sourcing, external workers, technology, and purchasing. In this role, you will focus on delivering exceptional service, ensuring compliance, and enhancing the overall advisor experience.

Your Responsibilities

• Collaborating with cross-functional stakeholders to streamline and scale operational processes.
• Supporting the execution of risk mitigation and governance strategies.
• Managing workflows, analyzing data, and creating materials to support decision-making.
• Driving change management efforts and improving the user experience for senior stakeholders and cross-functional teams.

This is a high-visibility, high-impact role for someone who thrives in a dynamic environment, enjoys working across teams, and is passionate about driving continuous improvement.

Your Qualifications and Skills

• Undergraduate degree: advanced degree or equivalent experience preferred
• 5+ years of experience in external worker management, vendor operations, or a related field
• Strong project and time management skills, with the ability to drive multiple workstreams independently
• High attention to detail and strong problem-solving skills
• Comfort working with data and creating materials such as PowerPoint decks and Excel trackers or reports
• Ability to navigate ambiguity and stay focused in a fast-paced, global environment
• Willingness to occasionally work flexible hours across time zones
• Excellent verbal and written communication skills in English (additional languages a plus)