Major Incident Manager

Major Incident Manager

An insurance sector client is looking for a Major Incident Manager to join its IT Operations team in Brussels.

In this role, you will lead the resolution of business-critical IT incidents, coordinating technical teams and stakeholders to ensure rapid service restoration and minimal business impact. You will act as the central point of coordination during major incidents and drive clear communication throughout the incident life cycle.

You will be part of a team of three Major Incident Managers operating in a shift-based model (early, flex and late shifts) to provide extended operational coverage.

Key Responsibilities

• Coordinate and manage major IT incidents from identification through resolution.
• Lead incident bridges and engage the appropriate technical teams.
• Communicate incident status, risks and recovery plans to stakeholders.
• Ensure compliance with incident management processes and SLAs.
• Facilitate post-incident reviews and continuous improvement initiatives.

Environment

• Enterprise-scale IT environment within the insurance sector.
• Close-knit and collaborative team of 3 Major Incident Managers.
• Shift model: early, flex and late shifts.
• 100% onsite role in Brussels.
• Dynamic, supportive and professional working atmosphere.

Profile

• Experience in Major Incident Management, Incident Management or IT Operations.
• Strong stakeholder management and communication skills.
• Ability to perform under pressure and manage critical situations effectively.
• Good understanding of ITIL processes.
• Professional proficiency in English. French and/or Dutch is an asset.