Major Incident Manager

The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the key focus on resolving all major incidents and supporting IT services across the group.

A strong level of general IT / Infrastructure knowledge is required. The role won't be 'hands on' however you will need to interact with relevant technical teams on various high priority incidents or outages and demonstrate a high level of technical understanding.

Applicants must be within commutable distance of the Hampshire office; such as: Fareham, Portsmouth, Southampton, Winchester, Bournemouth, Basingstoke.

• The ability to lead teams effectively, either directly or offshore
• Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation
• Good understanding of IT; Infrastructure, Networking, SAP, Windows, Linux, etc.
• Experienced in working with or managing 3rd parties
• Able to adapt effectively to the demands of a fast paced, changeable environment
• Must be an excellent communicator. Able to work with all levels of a business
• ITIL certified
• Experience with ServiceNow
• Able and willing to work on an on call rota when required

All candidates must be eligible to work in the UK.