Maintenance Manager / Service Manager

Maintenance Manager / Service Manager

£50,000 - £55,000 per annum Office-based (Hybrid after probation)

Join a Leading Name in its industry.

They're looking for an experienced Maintenance Manager / Service Manager to take the lead in a dynamic, growing business where quality, safety, and customer satisfaction drive everything they do.

If you're a people-focused leader with a background in Fire Suppression or Mechanical & Electrical (M&E) industries, this is your opportunity to shape the future of a thriving service department and make a direct impact on operations, customer relationships, and business growth.

The Role

As the Maintenance / Service Manager, you'll lead a skilled team of:

• 10 x Engineers
• 3 x Maintenance Coordinators
• 1 x Key Account Manager

You'll oversee maintenance operations, drive compliance and efficiency, and ensure that every service visit enhances customer satisfaction. You'll also be a key contributor to revenue growth through smart leadership, process improvement, and team development.

What You'll Be Doing as the Maintenance Manager / Service Manager

Leadership & People Management

• Lead, mentor, and develop the Admin, Engineering, and Key Account teams.
• Conduct performance reviews and support professional growth.
• Oversee recruitment, training, and team performance.

Operational Excellence

• Manage and schedule all maintenance activities efficiently.
• Ensure KPI compliance and timely service delivery.
• Oversee internal reporting, invoicing, and service documentation.
• Drive improvements in process, productivity, and communication.

Customer & Contract Management

• Be the main point of contact for maintenance clients.
• Manage SLAs, resolve issues, and oversee contract renewals.
• Approve quotations and ensure accurate costing for all works.

Health, Safety & Compliance

• Ensure operations align with all HSE and company safety standards.
• Lead investigations and implement corrective actions when necessary.

About You

You'll thrive in this role if you:

• Have experience in Fire Suppression, Building Services, or M&E Maintenance
• Bring proven leadership and operational management skills
• Are commercially aware with a strong customer-first mindset
• Excel at coaching, motivating, and developing high-performing teams

Ready to Take the Lead?

If you're ready to take ownership of a key department and help shape the future of their maintenance operations, they'd love to hear from you.