Maintenance Helpdesk Administrator

Maintenance Helpdesk Administrator job, permanent in Slough, 5 days a week on site, £27,000 - £33,000

Your new company

A fantastic opportunity is available to work on a 2-year contract with the potential to go permanent for a Maintenance Helpdesk Administrator. You'll be joining a prestigious hospitality and leisure estate set within expansive grounds in the Slough area. Known for delivering high standards of service across its hotel, spa, and event spaces, the organisation prides itself on maintaining a seamless guest experience through efficient operations and responsive facilities support.
Your new role
As the Maintenance Helpdesk Administrator, you'll be the first point of contact for urgent repair requests from guests and staff across the estate. You'll handle incoming calls, assess the nature of the issue, and promptly relay accurate information to the relevant trades teams-including plumbers, electricians, and multitraders. You'll liaise with multiple departments, including the hotel, spa, and event halls, ensuring that urgent jobs are prioritised and resolved efficiently. The role is working Monday to Friday 8.30am 0 5pm.
What you'll need to succeed
You'll be confident on the phone, calm under pressure, and able to communicate clearly with both guests and internal teams. A background in maintenance administration-ideally within a commercial or hospitality setting-is essential, along with a basic understanding of repair categories to direct issues to the correct trade. Strong organisational skills and the ability to manage multiple requests simultaneously will be key. Due to the estate's location, access to a car, bike, or motorcycle is strongly preferred.
What you'll get in return
This is a two-year fixed-term contract with the opportunity to become permanent. The salary is £27,000-£33,000, with the higher end offered for the right candidate. You'll work in a unique and scenic environment, supporting a well-regarded hospitality operation. Free on-site parking is available, and you'll be part of a collaborative team committed to maintaining excellence across the estate. You will have generous holidays of 25 days per year including bank holidays and a discretionary bonus is available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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