Maintenance Assistance

Maintenance Assistant
Location: Field-based, South Wales & West Region
Hours: Full-time
Includes: Company van, tools & uniform provided

The Role

We're looking for a skilled Maintenance Assistant to deliver high-quality remedial and maintenance works across South Wales & West developments. You'll visit homes of all tenures - including open-market and Housing Association properties - to complete snagging, identify issues and carry out multi-trade repairs, ensuring every customer receives outstanding aftercare.

Key Responsibilities

• Attend scheduled homeowner appointments Monday to Friday, with occasional flexibility for evenings or Saturdays (TOIL provided).

• Carry out a range of multi-trade remedial works, including carpentry, basic plumbing, plaster patching, mastic, door adjustments and general finishing.

• Diagnose faults and identify the most effective solutions on site.

• Deliver first-class customer service, ensuring residents are informed, reassured, and satisfied with completed work.

• Maintain detailed job records, notes, and photos via company systems, and communicate outcomes to the Customer Service team.

• Follow all Health & Safety procedures and use appropriate PPE at all times.

What You'll Bring

• Strong multi-trade background (carpentry/joinery essential).

• Experience working in occupied homes, property maintenance, or customer-facing repair environments.

• Solid understanding of NHBC and LABC warranty requirements.

• Good working knowledge of general construction, Health & Safety, and environmental regulations.

• Problem-solving ability, self-motivation, and excellent time management.

• Professional, calm, and courteous communication style.

• Full UK driving licence (essential).

What We Offer

• Company van, tools, PPE, and uniform.

• Competitive salary and discretionary annual bonus.

• 26 days' holiday plus bank holidays (rising with service), with the option to buy additional days.

• Pension scheme and life assurance.

• Private medical insurance.

• Sharesave scheme.

• Comprehensive wellbeing support and Employee Assistance Programme.

• PLEASE APPLY ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.