Main - Team Leader

Barista Maestro

We are on the look out for our next Barista Maestros (Shift Leaders) for our Colchester Hospital Costa Store.

A bit about the role

As a Barista Maestro (Shift Leader), you'll have your first taste of leadership responsibility, accountability and autonomy. You'll get involved with day to day operations, stock maintenance, health & safety, store marketing and other tasty activities. Every day you'll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

This is a Part time fully flexible role including evenings and weekends.

Responsibilities

• Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
• Making the most of people's talents and placing them in the right place to maximise sales
• Training and accrediting new Baristas
• Getting familiar with new recipes and ranges, and sharing the exciting news with the team
• Driving high standards every time, whether that's through the quality of an espresso or monthly coffee excellence scores
• Becoming a brand ambassador and helping us shine
• Leading the store in the Manager's absence

Qualifications

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Ability to take on shared responsibility whilst on shift and support team members
• A love of turning knowledge and know how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave and action orientated
• Flexible approach and can do attitude, as each day offers exciting new challenges

We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

Benefits

We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.