Main - Deputy Manager

As a Deputy Manager you'll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it's a commute to work/education, or a holiday abroad.

What being a Deputy Manager is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
• Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

What our Store Leadership Team would love to see

• Current/recent retail (or similar) leadership experience (preferably in a fast paced environment) with working knowledge of KPI's such as ATV
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
• Flexibility of approach that will allow you to support other stores in the area when needed
• Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
• Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach

How we reward our teams

We know you'll work hard to make WHSmith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays; Hourly - 6.6 weeks including bank holidays) and employee discounts (up to 50%), we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Our Employee Assistance Programme will support you with help and guidance for your wellbeing-whether physical, mental or financial.