M365 Copilot SME

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: M365 Copilot SME

Location: Sheffield -3 days per week

Duration: 30/11/2026

Pay Rate: £613 per day

Role Description:

Provide 3rd/4th Line Operational Support for M365 Copilot across Client's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities:

• Incident & Problem Management: Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
• Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications:

• 5-8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
• Experience working within regulated environments and producing audit-ready artifacts.

Preferred:

• Exposure to large scale Copilot deployments (free/M365) in the financial sector.
• Proficiency with PowerShell and Graph API for troubleshooting and reporting.
• Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.