Luxury Guest Relations Lead for VIP Service & Pre-Opening

The Vineyard Hotel, part of The Monogram Collective, is seeking a dynamic Guest Relations Manager to lead five-star service across the guest journey. You will act as a visible ambassador, build VIP relationships and champion personalised hospitality as the property prepares for its February 2027 reopening.

Reporting to the Front Office Manager, you will guide Guest Relations Executives and Hosts, driving guest satisfaction, reputation management and seamless operations during a high-profile