Luxury Floor Manager - Sales & Guest Experience Leader

Ermenegildo Zegna Holditalia S.p.A. in London is seeking a Floor Manager to drive sales while delivering a flawless guest experience. You will lead daily operations, coach Style Advisors, and partner with the Line Manager to meet KPIs and elevate the brand story on the floor.

In this role you will collaborate with Marketing, CRM and VM to implement local clienteling initiatives, grow a premium guest portfolio, and ensure consistent brand standards across all touchpoints.