Luggage Porter

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means.

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

Duties and responsibilities related to the Luggage Porter role

Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.

Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during check out and departure as well.

Escort guests to their rooms, explaining the room features and hotel amenities as necessary.

Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.

Communicate effectively with front desk staff to ensure a smooth check in and check out process for guests.

About you

Previous experience in a similar role within the luxury hospitality segment is preferred. The ideal candidate will demonstrate exceptional customer service skills, attentiveness, and the ability to manage a variety of tasks efficiently and professionally. Prior hotel experience-particularly in front office or concierge-is essential, and a valid driver's license is highly desirable.

Benefits you will enjoy as a Luggage Porter

12 complimentary nights a year across Hyatt Hotels worldwide.

Discounted hotel stays across Hyatt not just for you but also for your family and friends from the day you start.

Business attire laundered complimentary.

Headspace membership and access to our Employee Assistance Programme.

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

Next Steps

Apply today for this Luggage Porter role and start your journey with Hyatt Hotels!