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Lounge Hospitality Assistant Manager: Lead Guest Experience

Posted 9 days 1 hour ago by Swissport-8ea42602

Permanent

Full Time

Hospitality & Tourism Jobs

Staffordshire, Birmingham, United Kingdom, B19 1

Job Description

Aspire Lounge Birmingham Airport is seeking an Hospitality Assistant Manager to lead the lounge team, uphold service standards and drive guest satisfaction. You will work under the Hospitality General Manager, coaching staff on shift and ensuring a premium pre-flight experience for guests at Birmingham Airport.

The role focuses on people, place and provender hallmarks, with emphasis on empathy, efficiency and discretion in every guest touchpoint.

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