London CX Operations Lead Customer Support Champion

A growing tech company located in London is looking for a Customer Service Team Lead to oversee their customer support operations. This role encompasses managing the day-to-day support operations, ensuring high standards across channels, and contributing to continuous improvement metrics. The ideal candidate will have over 2 years of experience in customer service leadership and familiarity with platforms like Gorgias or Zendesk. The position requires on-site work and offers perks like wellness benefits and a birthday leave.