London Archive Gallery Manager

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of London Archive Gallery Manager. You'll be accountable for the safe, accessible and effective day-to-day operation of HSBC's first global headquarters Gallery, opening in 2027. You'll preserve and communicate HSBC's heritage and corporate memory through internal and public-facing services. You'll translate the visitor proposition into a reliable operating model-shaping how the Gallery runs day to day, how visits are prioritised and delivered, and how service standards are maintained. Success looks like a consistently high-quality visitor experience, smooth delivery of tours and events and confident handling and escalation of operational matters relating to safety, security, privacy and reputation.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package.

• private healthcare for all UK-based employees
• enhanced maternity and adoption pay and support when you return to work
• a contributory pension scheme with a generous employer contribution

In this role you'll Own the London Archive Gallery operating model including service standards, booking and prioritisation processes, visitor protocols, opening and closing procedures, accessibility arrangements and escalation routes. Oversee end-to-end planning and delivery of tours, events, senior stakeholder visits and other Gallery activity, ensuring operational readiness and agreed safety, security, accessibility and service standards. Coordinate internal functions and suppliers including Facilities Management, Security, Technology and audio-visual support, Corporate Real Estate, Communications and event partners. Manage day-to-day operational issues and keep activity running smoothly across multiple stakeholders and touch points. Host front-of-house activity and deliver engaging tours to varied audiences including senior executives, employees, clients, shareholders, regulators, dignitaries and other stakeholders. Escalate material operational, safety, security, privacy or reputational issues through agreed governance channels and recommend proportionate corrective action. Maintain visitor, booking, attendance and feedback records, using insights to improve the visitor proposition and operating model. Champion inclusion, accessibility, collaboration and a consistently high standard of service across Gallery delivery.

Bring proven experience managing or coordinating operations in a gallery, archive, museum, heritage site, corporate hospitality, visitor experience, events or comparable service environment. Show established experience coordinating events, tours and complex stakeholder visits. Demonstrate experience working across multiple corporate functions and managing third-party service providers. Apply a strong understanding of visitor experience, accessibility, health and safety, security and information-handling requirements. Communicate effectively with excellent written, verbal and presentation skills, including delivering tours to varied audiences. Use strong planning, organisational and prioritisation skills to manage competing demands and resolve issues at pace. Exercise sound judgement and confident decision-making when handling live operational situations. Use Microsoft Office confidently and learn relevant HSBC systems quickly.

This role requires being on site at St Pauls Panorama 4 days per week.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .