Local Housing Manager

Job Title: Local Housing Manager
Location: South London

About the Role / Job Summary:
We are seeking experienced Local Housing Managers to deliver excellent housing and estate services across defined geographical patches. This customer-facing role involves managing a diverse range of customers, including those in rented, shared ownership, and leasehold tenures. The successful candidate will coordinate internal teams, contractors, Local Authority partners, and external agencies to ensure high-quality, responsive services.

Key Responsibilities:

• Manage and coordinate housing and estate services across the designated geographical patch.
• Act as the key customer-facing representative, developing strong relationships with residents and local stakeholders.
• Manage complex tenancy and lease-related matters, including succession, mutual exchanges, and assignments.
• Lead on ASB cases, tenancy enforcement, fraud, and subletting investigations.
• Work with income teams to address rent arrears, including resident visits and pre-court action.
• Ensure tenants and leaseholders comply with tenancy and lease conditions, taking enforcement action where necessary.
• Manage estate inspections, communal repairs, parking issues, and environmental standards.
• Monitor cleaning, grounds maintenance, and other service contracts, working with contractors to improve performance.
• Conduct health and safety checks and ensure remedial actions are completed.
• Lead resident associations, forums, and local engagement activities.
• Manage complaints and work towards effective first-stage resolutions.
• Respond to enquiries from MPs, Councillors, and other key stakeholders.
• Support lettings activity, including property viewings and tenancy sign-ups.
• Work collaboratively with internal teams and external agencies to support vulnerable residents.

Qualifications:

• Significant experience within social housing and housing management.
• Experience managing leasehold and shared ownership tenures.
• Strong knowledge of housing, tenancy, and ASB legislation.
• Excellent customer service and communication skills.
• Good planning, organising, and prioritisation skills.
• Strong report-writ ing and IT skills.
• A full driving licence and ability to undertake travel across the designated patch.

Education Requirements:

• Knowledge of housing management best practices.
• Understanding of project management principles.

Experience Requirements:

• Proven record of delivering excellent customer-focused services.
• Experience working collaboratively with Local Authorities and external agencies.
• A record of achievement in making a difference in the community.