Local Account Manager

Title: Local Account Manager

Location: Dublin OR Shannon

Terms: Full-time permanent, office-based, Mon-Fri, normal hours

Package: €60-80,000 + Bonus, Car Allowance, Pension & Medical

Target Applicant: 2-3 years of commercial logistics experience

A leading logistics company now seek a Local Account Manager for their North Dublin office. You will maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.

Key Responsibilities

• Strengthen relationships with existing accounts.
• Penetrate organisational structure for accounts and develop relationships at all levels beyond the main point of contact.
• Understand customers' business and strategy, and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles and updates on the CRM.
• Build territory maps showing the number of accounts located in each city.
• Fluent in systems and demos in order to provide technical updates to accounts.
• Share the weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews.
• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
• Assume lead responsibility for the efficient delivery of all (branch) services.
• Ensure that a functioning and agreed upon invoicing - payment process is in place.

Minimum Requirements

• Minimum 3 years of commercial logistics industry experience.
• Proven work experience in business development.
• University or equivalent business qualifications.
• Proficient in MS Office and CRM software.
• Ability to communicate up and down the management hierarchy with equal effectiveness.
• Strong presentation skills and analytical skills.
• Proven problem solving and interpersonal skills.
• English language proficiency.