Lloyds Banking Group - Customer Support - Cheltenham

Job Summary

Full-time branch-based opportunity working 35 hours per week.

Job Title

Customer Support

Location(s)

Cheltenham - Working across Lloyds and Halifax branches within a reasonable distance.

Hours

35 hours a week, including Saturdays.

Working Pattern

Full-time.

Salary

£26,200, increasing to £26,950 after 6 months.

Responsibilities

Start your journey in one of our branches, providing face to face support to customers. Handle everyday banking tasks while focusing on helping people through important moments - offering reassurance, guidance and practical support. Tasks may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer or building confidence with digital banking. Adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. Recognise opportunities to connect customers with the right products and services. Grow into other roles across the Group, including support by phone, online or via web chat, video or social media.

Qualifications

A minimum of 12 months customer service experience. You are a people person - honest, genuine, and caring about helping people with their finances (no previous financial services experience required). Ability to quickly build relationships to give customers a fantastic experience. Passion to put yourself in the customers' shoes, show empathy, act with care and integrity, taking time to resolve queries and giving our customers confidence in the service you're providing. Commitment to deliver on your promises and going above and beyond for your customer. Genuine team player - collaborating closely with colleagues to ensure customers' needs are met.

Benefits

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits that can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Annual pay review on 1 April

Equal Opportunity

We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know.